IVR Frustration to Chatbot Communications
June 19, 2023
Although useful initially, IVR (interactive voice response) looks to be nearing the end of its useful life in some applications. AI and advances in natural
Although useful initially, IVR (interactive voice response) looks to be nearing the end of its useful life in some applications. AI and advances in natural
VoIP is now the standard form of voice communication for a vast number of organisations worldwide. This is because it brings with it numerous advantages
There are a number of routes by which cybercriminals and hackers can disrupt VoIP communications. One of the most insidious is the man-in-the-middle attack. This
Anyone with B2B experience knows that when accounts aren’t settled promptly, a business can quickly find itself handicapped, or worse. When your business involves multiple
In the complex and competitive world of telecommunications, it’s not surprising that there is no all-embracing standard for signalling. In fact, there are two main
Voice over internet protocol (VoIP), allowing you to make phone calls via an internet connection, is a service that first appeared before the world was
With modern technology accompanies current VoIP systems, recording calls is easier than ever. There are many good reasons for recording calls, such as for staff
More than half of UK businesses have swapped to VoIP telephones, but the revolution is only just beginning. Even companies that have adopted VoIP have
Codecs are the lynchpin of digital media. A codec encodes sound or video into a digital stream that can be sent across the Net, and
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