Connecting Conversations Globally

Instantly Drive Efficiency and Productivity with our Extensive Voice Routing and DID Number Solutions

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Voice Routing

Domestic & Global Termination, 1000+ CLI Routes.

DID Numbers

Local, Mobile & Toll- Free Numbers for over 140 countries.

Messaging

Omnichannel Platform with SMS, FB Messenger, WhatsApp, Viber & others.

Trusted by 20,000+ industry partners since 2010

Try our powerful products

Wholesale Voice

IDT satisfies voice calling needs with industry-leading international A-Z Voice Termination.

Virtual Numbers

Get mobile, toll-free, and local numbers from over 70 countries (and growing).

Messaging

Wherever your audience is, our platform ensures seamless messaging across diverse channels.

Spam Monitoring

Monitor, Identify, and Scrub your spam-flagged USA phone numbers from major carrier databases.

Years of telecom experience

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CLI certified routes

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Direct interconnects with all leading carriers

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Billion minutes terminated annually

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Experience cutting-edge Voice solutions that seamlessly integrate voice, SMS, and DID numbers, providing a comprehensive omnichannel experience

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A global telecom partner built to meet your needs

High quality service, reliability, with cost effective pricing, scalable capacity, full-service account management portal (mobile friendly), and dedicated account managers, all backed by IDT’s 24/7 support team.

Dedicated Management

Multiple Quality Levels

Power of Big Telecom

Self-Service Online Portal

Unlimited Channels

Voice, DIDs & Messaging

Partner with IDT Express

Partnering with us provides you with an excellent opportunity to associate your customers with a next-generation cloud-communications solution provider. We have helped 1000’s of our customers access superior voice quality, global coverage, reliable network, and great contact center experience.

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Here's what our customers think

“Before interconnecting IDT Express, it was a challenge finding a carrier with reliable routing. Our customers experienced call quality and stability issues. We tried the Platinum route offered by IDT Express and haven’t looked back in 4 years. The quality level has exceeded our expectations.”

Ioannis Vamvakaris CEO/Co-Founder, VoiceLand

“We started with IDT a few years ago and our relationship has been growing steadily ever since. We primarily use their Platinum and Gold routes and the quality has been consistently meeting our expectations. Our account manager has also been very proactive and helpful throughout!”

Florin Miron CEO/President, KeepCalling

“We can only express our utmost satisfaction for the partnership we have with IDT. Throughout our collaboration, they have consistently demonstrated qualities that make them a trusted and reliable partner, delivering high-quality services.”

Gregor Kastelic CEO, Mobik Telekomunikacije

FAQ

Need more help?

Can’t find the answer that you are looking for? Feel free to contact us.

What services do you offer?

IDT Express offers the following services: wholesale voice termination, wholesale DIDs (Virtual Telephone Numbers), and A2P SMS.

What currencies do you support?

IDT Express offers both USD and EURO currency accounts.

Are there any minimums or commitments?

Although we don’t have system minimums (however, we do require a minimum payment of $100 to fund a prepaid account), to get the most aggressive pricing we do ask for volume forecasts. The prepaid service is offered on a pay-as-you-go model.

How do I Sign Up?

IDT Express provides prospects a lead submission form on the homepage of our website. Upon sign-up, each customer will get a $25 Trial account.

Why can’t I sign up online?

With the IDT Express service, our goal is to offer our customers a customized solution. We will review your business and come up with a customized solution. To help make the process easier, we also offer a free no-obligation account plus a $25 appreciation credit that you can use to test out the service and try our routes. If you’re unable to sign-up online, please send an email to idtexpress@idt.net.

I am not sure if I want to purchase. Can I try the service first?

Yes, we offer a free no-obligation test account to all customers. Your IDT Express account rep will help get that process started for you.

What types of payment terms/payment methods does IDT Express offer?

IDT Express is a prepaid service. We offer payment by Credit Card, Debit Card, Western Union, Bank Transfer, and in certain cases, PayPal as well.

How can I see your rates? How much does it cost?

We would be happy to provide you with a free test account and full A to Z price lists. Please let us know what countries/locations that interest you along with target monthly volumes for each.

Do I get an account manager I can talk to?

Yes, all IDT Express accounts get assigned an account manager who is there to assist. If you are unsure of who your account manager is or if you need their contact info, you can view their information in your portal.

Where are you located?

Our Headquarters is based in the United States. We also have sales and support teams in the UK, Spain, and Hong Kong. We provide account managers in the office closest to our customers’ locations to ensure the best coverage and communication. We also provide 24/7 support for all IDT Express customers.

How can I interconnect with you?

Please provide your full physical address & your switch IP. One of our regional sales managers will reach out to you as soon as possible.

Are you an ISP (Internet Service Provider)?

No, we are a voice over IP service provider. Meaning we transport voice calls over our network. We do not provide internet access.

Do you have a web portal where I can manage my business and see reports?

Yes, every IDT Express account gets access to their very own user portal with reports, news, current rates, Switch Management functions (adding removing IPs), trouble ticketing, and much more.

Do you have an app?

Not yet, but our web portal is fully responsive and works very well on all mobile devices.

I am a reseller. Do you have a reseller panel?

IDT Express does not currently offer a reseller program. We only sell direct.

What is required to have an account?

All IDT Express requires is your Company information and your contact details (Name, email, phone, and country) & your switch IP to open an account.

Do you provide or sell switches?

No, but we do offer great referrals. If you would like to discuss, please ask one of the regional sales managers to contact you.

I used to have an IDT Express account but haven’t used it in a while. Can I reopen it?

Yes. If you had an IDT Express account but haven’t used it in a while, we can reopen the account for you. Please contact your account manager today to get started.

Do IDT Express accounts expire?

Yes, if there is no billing activity/traffic activity for a period of 90 days, the account will be closed. We do send out notifications along the way to alert you in advance.

How do I cancel an account?

We do not want to see you go, but if you decide to cancel your account, please reach out to your IDT Express account manager who will be happy to assist.

Do you provide full A-Z Voice termination?

Yes, we have full coverage across the globe and have different quality levels available to match your needs.

Do you offer different quality levels?

Yes, for Voice, we have three standard service levels:

- Platinum – CLI certified routes and tier 1 termination
- Gold – High performing retail quality routes
- IDT Instant – Spot market opportunities
  For DIDs, we have only one quality level.

How do I pick the quality level I use?

To pick the Voice division you would like to use, you will need to have your switch enter a prefix before every call. If this is not possible, you can also choose a default division on your account and have all your calls sent to IDT Express route over that division.

Do you provide direct CLI on your Voice product?

Yes, with our Platinum product, we provide CLI for just about every location. We also perform daily testing to ensure the quality and accuracy of our CLI routes.

Do you provide direct CLI on your Voice product?

Yes, with our Platinum product, we provide CLI for just about every location. We also perform daily testing to ensure the quality and accuracy of our CLI routes.

Where do you have direct routes?

We have direct routes to just about every country and provider. If you would like to find out more information and get rates, please provide your contact info. One of our regional account managers will be able to assist you further.

How can I get better rates?

For all rate discussions, we encourage you to speak with your assigned IDT Express account manager.

How do I report a problem/issue?

We offer a ticketing system in the portal where you can open new trouble tickets and view the status.

Are your DIDs SMS capable?

IDT Express offers an SMS platform, but we currently don’t provide SMS-enabled DIDs. To use our platform, you’ll need to arrange or source your own SMS-enabled numbers. Our team can guide you on compatible options if you need help getting started.

How much are your DIDs?

We offer some of the most competitive pricing on DIDs in the market. Please let us know the countries/cities that interest you the most along with some volume forecasts, and we will work on getting you some pricing.

What countries do you offer DIDs?

We have coverage in 70+ countries and offer many different types of numbers (Local, National, Toll Free). To see our full coverage please click here.

Do you offer Toll Free Numbers?

Yes, we have extensive coverage with Toll Free in the US, Canada, and the UK. We can also secure toll-free from additional countries upon special request.

Do you have an API for Provisioning DIDs?

Yes, we offer DID APIs. It can be accessed through our web portal. Please contact your IDT Express account manager to enable DID APIs on your account.

Can I test out your DID service?

Yes, we do offer test accounts for this purpose. Your account manager who can set this up for you and can also enable our powerful DID APIs if you already have an account.

Can I port DIDs to IDT Express?

Yes, IDT offers free porting where available. Just let us know what countries you are interested in porting numbers from.

Can I port out numbers from IDT Express?

Yes, you may port out any number at any time that you purchase from IDT Express. Please note: the number type needs to allow porting.

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Connecting Conversations Globally

Voice Routing

DID Numbers

Messaging

Trusted by 20,000+ industry partners since 2010

Try our powerful products

Wholesale Voice

Virtual Numbers

Messaging

Spam Monitoring

A global telecom partner built to meet your needs

Dedicated Management

Multiple Quality Levels

Power of Big Telecom

Self-Service Online Portal

Unlimited Channels

Voice, DIDs & Messaging

Partner with IDT Express

Here's what our customers think

FAQ

Need more help?

What services do you offer?

What currencies do you support?

Are there any minimums or commitments?

How do I Sign Up?

Why can’t I sign up online?

I am not sure if I want to purchase. Can I try the service first?

What types of payment terms/payment methods does IDT Express offer?

How can I see your rates? How much does it cost?

Do I get an account manager I can talk to?

Where are you located?

How can I interconnect with you?

Are you an ISP (Internet Service Provider)?

Do you have a web portal where I can manage my business and see reports?

Do you have an app?

I am a reseller. Do you have a reseller panel?

What is required to have an account?

Do you provide or sell switches?

I used to have an IDT Express account but haven’t used it in a while. Can I reopen it?

Do IDT Express accounts expire?

How do I cancel an account?

Do you provide full A-Z Voice termination?

Do you offer different quality levels?

How do I pick the quality level I use?

Do you provide direct CLI on your Voice product?

Do you provide direct CLI on your Voice product?

Where do you have direct routes?

How can I get better rates?

How do I report a problem/issue?

Are your DIDs SMS capable?

How much are your DIDs?

What countries do you offer DIDs?

Do you offer Toll Free Numbers?

Do you have an API for Provisioning DIDs?

Can I test out your DID service?

Can I port DIDs to IDT Express?

Can I port out numbers from IDT Express?

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